Complaints and Suggestions

Making a complaint

The GP Partners and all staff at Killamarsh Medical Practice strive to deliver high quality patient care at all times, and in all areas of contact with the patient or patient’s representative. We make every effort to give the best service possible to everyone who attends our Practice.

However, we are aware things can go wrong resulting in a patient feeling they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and amicably as possible. For example, it might be possible to deal with the issue straight away if you are comfortable raising it informally with staff.

If you would prefer to make a more formal complaint you should do so by contacting our Practice Manager who is in charge of handling and investigating complaints.

Complaints procedure

In the first instance you should make a formal complaint in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. You can either submit a written letter or send an email to:

Please include:

  • What or who you're complaining about;
  • What happened and when;
  • What you'd like to be done to resolve your complaint;
  • Your contact details.

We endeavour to acknowledge your complaint within 3 working days, and you will be informed of the outcome of the investigation by our Practice Manager.

Following receipt of your complaint our Practice Manager will contact you and arrange to meet with you face-to-face to discuss your complaint and concerns further.

Want to make a suggestion to our Practice?

Your comments and suggestions are important to us.  Please click on the icon to the right, complete the form, and send them to us. Please only use this form for comments about the Practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone our Reception to make an appointment to see the appropriate person.