Medicines Order Line (MOL)

The Medicine Order Line (MOL) is a way for you to order your prescriptions over the telephone or online via an ordering form.

The MOL service is open from 8.00am-4.00pm, Monday–Friday (excluding Bank Holidays).

The MOL is staffed by fully trained Medicine Order Line Operatives (MOLOs) who will go through your medication request and check which items are needed. The medication request is then processed and sent electronically to your GP practice to be signed. The prescription will then be sent on electronically to your chosen pharmacy.

For further information about the MOL service, please click here.


Need help with your muscle or joint problems?

The NHS Joined Up Care Derbyshire 'getUBetter' app is now available to all patients.  It is a free, easy-to-use, tool helping you to self-manage your muscle, bone, and joint (musculoskeletal, MSK) injuries and conditions.

  • No need to wait for an appointment
  • Instant access to a personalised plan
  • Safe and effective


For more information, please click here.


Patient Advice and Liaison Service (PALS)

NHS Derby and Derbyshire ICB PALS offers help, advice, support and information about the local health service.

As a patient, relative or carer you may not always know where to go for help or information.  It can often be a worrying or confusing time especially when you, or someone you know, is unwell. This is where your PALS team can help.

The service is confidential; the information is used anonymously to identify trends in services, highlight good practice and also to identify where improvements to services are needed.


How to contact PALS

Telephone: 0800 032 32 35
Text: 07919 466 212

Write to:

Patient Advice & Liaison Service, NHS Derby and Derbyshire ICB, Cardinal Square, 10 Nottingham Road, Derby, DE1 3QT